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Shipping & Returns


Return Policy


We accept return of any item(s) within 7 days of delivery for a full product refund. Requests for returns made after 7 days are subject to a 20% restocking fee. We will refund the pro-rated original and return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please notify us in advance of any return. Simply pack the item securely and ship it back to our warehouse at the following address:

Seashell Supply/Returns
1237 S. Victoria Avenue, Unit 136
Oxnard, CA 93035

Please include a copy of the original invoice with the return. This will ensure your refund is quickly taken care of.

Damages


Shells can be very fragile and as such can break in transit from time to time. If you receive any damaged items for which you are requesting replacement, you simply need to email us a photo of the item(s) in question and we will negotiate whether a refund or replacement is best for you. Damaged items and packaging need to be held for two weeks for possible return or inspection by the parcel service.

Shipping


Shipping is weight based and will be calculated in your cart. We ship using USPS First Class/Priority Mail and UPS ground service. Tracking information is provided via email to your address of record at the time of shipment. If you need an order expedited please email us beforehand so that we can accommodate your request.

Lost Shipments (for packages shown as delivered):

  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for the package
  • See if someone else accepted the delivery
  • Wait 24 - 48 hours as some packages can show delivered while still in transit

It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. We highly recommend that orders are shipped to single unit residential or business addresses.

International Orders:

We welcome orders from outside the United States. These requests require that a guest submits a list of items (which can be cut & pasted from the shopping cart) and mailing addresses via an email to us for quotation. In general, international shipping charges are more expensive for very small orders or heavy items relative to the actual product cost. Normal transit time via USPS is 10-15 business days from order placement.

-Seashell Supply