We accept returns no questions asked up to 14 days after order delivery. If you simply ordered the wrong item or do not like the item, please notify us in advance of the return. Orders/items returned as not-deliverable due to an address error or as originally packaged are subject to a 20% restocking charge. Order related and return shipping expenses are non-refundable unless due to an error on our part. If an item is returned to us damaged it will be at your expense.
We will offer refunds for all other conceivable situations on a per case basis. Please contact us as soon as you can with any refund requests. All returns should include a copy or the order invoice to expedite processing.
1237 S. Victoria Avenue, Unit 136
Oxnard, CA 93035
Report any missing or damaged item(s) within 5 days of receipt and we will work with you to remedy the situation. We request that an image of the damaged item(s) be submitted as verification. Buyer's can request replacement of damaged items or a refund for the product and prorated shipping cost. Damaged items and packaging need to be held for two weeks for possible return or inspection by the parcel service as most shipments are insured.
Shipping Methods: USPS First Class/Priority Mail and UPS ground are the only methods we use. Depending on the size of the order we will determine the best method of shipping. All items are packaged carefully so that they arrive in one piece. Tracking information is provided via email to the address of record at the time of shipment.
We generally ship Monday, Wednesday and Friday. Please allow 5-7 business days for delivery unless otherwise specified in the listing.
Lost Shipments (for packages shown as delivered):
• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for the package
• See if someone else accepted the delivery
• Wait 24 - 48 hours as some packages can show delivered while still in transit
• For USPS shipments leave a timely note of inquiry for the carrier at the mail box
It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. USPS, UPS and FedEx utilize GPS scanning technology as validation of delivery location. We highly recommend that orders are shipped to single unit residential or business addresses.
Non Deliverable Parcels: Orders returned as non deliverable to the customer provided address can be reshipped at an additional expense or refunded for product cost.
Expedited Shipping: Customers should place their order and then request an expedited shipping cost surcharge and due date through the shop contact page. If expediting is required after order review, we will email a surcharge S&H invoice for approval. In general, expedited shipping charges can be expensive for small orders or heavy items relative to the actual product cost.
International Orders: We welcome orders from outside the United States. These requests require that a guest submits through our contact page a list of items (cut and paste from cart), name, telephone number and ship to address for quotation. In general, international shipping charges can be expensive for small orders or heavy items relative to the actual product cost. Buyer's are responsible all local tariffs and taxes. Normal transit time via USPS International Mail Service is 10-15 business days from order placement.