Return Policy
We accept returns, on most items, no questions asked up to 14 days after order delivery. If you simply ordered the wrong item or do not like the item, please notify us in advance of the return. Orders/items returned as not-deliverable due to an address error or as originally packaged are subject to a 20% restocking charge. Order related shipping expenses and return shipping expenses are non-refundable. Items returned damaged are non-refundable.
Non-Returnable Items:
- Items listed as "B-Grade"
- Glass Figurines
- Jewelry
- All Nautilus
- Caribbean Triton
- Pacific Triton
- Crown of Thorns
- Coral Clusters & Pieces
- Sea Fan Corals
- Artificial Coral
- Heart Cockle
- Sea Urchin with Spines
- Precious Wentletrap
- Seasonal Items (Ornaments, Wreaths, etc.)
We will offer refunds for all other situations on a per case basis. Please contact us as soon as you can with any refund requests. All returns should include a copy or the order invoice to expedite processing.
Return Address:
Sea Shell Supply/Returns
2390-C Las Posas Road #193
Camarillo, CA 93010
Damages
Report any missing or damaged item(s) within 5 days of receipt and we will work with you to remedy the situation. Images of the damaged item(s) and packaging must be submitted as verification as required for carrier insurance claims. Damaged items and packaging need to be held for two weeks for possible return or inspection by the parcel service. Buyer's can request replacement of single damaged items or a refund for the product and prorated shipping cost at seller's discretion. Damage to a single item in a multiple unit purchase are refunded based on prorated item and shipping cost at seller's discretion.
Shipping
Shipping Methods: USPS First Class/Priority Mail and UPS ground are the only methods we use. Depending on the size of the order we will determine the best method of shipping. All items are packaged carefully so that they arrive in one piece. Tracking information is provided via email to the address of record at the time of shipment.
We generally ship Monday through Friday. We typically ship within one to two business days from order excluding holidays. Please allow 5-7 business days from order date for delivery unless otherwise specified in the listing.
We do not ship to international addresses outside of the United States at this time.
Lost Shipments (for packages shown as delivered):
• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for the package
• See if someone else accepted the delivery
• Wait 24 - 48 hours as some packages can show delivered while still in transit
• For USPS shipments leave a timely note of inquiry for the carrier at the mail box
It is the buyer's responsibility to file a claim with the appropriate carrier for all missing parcels shown as delivered. USPS, UPS and FedEx utilize GPS scanning technology as validation of delivery location. We highly recommend that orders are shipped to single unit residential or business addresses.
Non Deliverable Parcels: Orders returned as non deliverable to the customer provided address can be reshipped at an additional expense or refunded for product cost.
Expedited Shipping: Customers should place their order and then request an expedited shipping cost surcharge and due date through the shop contact page. If expediting is required after order review, we will email a surcharge S&H invoice for approval. In general, expedited shipping charges can be expensive for small orders or heavy items relative to the actual product cost.