Shipping
Shipping Methods: USPS First Class/Priority Mail and UPS ground are the typical methods we use. Depending on the size of the order we will determine the best method of shipping. All items are carefully wrapped and packaged. Tracking information is provided via email to the buyer's email address at the time of shipment.
We generally ship Monday through Friday. We typically ship within one to two business days from order excluding holidays. Please allow 5-7 business days from order date for delivery unless otherwise specified in the listing.
Please be sure to provide a shipping address that is SAFE and SECURE, we find that deliveries to community mail rooms or shared delivery spaces can often lead to misplaced or lost packages.
We do not ship to international addresses outside of the United States at this time.
Expedited Shipping
Customers should place their order and then request an expedited shipping cost surcharge and due date through the shop contact page. If expediting is required after order review, we will email a surcharge S&H invoice for approval. In general, expedited shipping charges can be expensive for small orders or heavy items relative to the actual product cost.
Missing Shipments (shown as "delivered" in tracking)
Once the shipping carrier takes possession of a package they are responsible to ensure its safe arrival.
If tracking says an item is delivered but you have not received it, PLEASE follow these steps:
• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for the package
• See if someone else accepted the delivery
• Wait 24 - 48 hours as some packages can show delivered while still in transit
• For USPS shipments leave a note for your CARRIER in or at your mail box
• For USPS shipments contact your local USPS office and request a SUPERVISOR to help with locating the package.
If after following the above steps the package has not turned up, please email us to assist.
Package Theft: Mail and package theft is on the rise. Please be sure to use a shipping address that is SAFE and SECURE. Once a shipping carrier takes possession of a package the carrier is responsible to ensure the safe arrival at its destination, but if it is stolen or misplaced after a confirmed and verified delivery they may not approve a submitted claim.
Lost or Undelivered Shipments (NOT shown as "delivered" in tracking)
Once the shipping carrier takes possession of a package they are responsible to ensure its safe arrival.
If tracking is lost, stuck or delayed, PLEASE follow these steps:
For lost USPS shipments please check tracking, leave a note for your carrier at the mail box and contact your local USPS branch at: https://www.usps.com/help/missing-mail.htm
For lost UPS shipments please check tracking and visit: https://www.ups.com/us/en/support/contact-us
If after following the above steps the package has not turned up, please email us to assist.
If a package is determined to be missing it is the buyer's responsibility to file a claim with the appropriate shipping carrier, usually within 30 days. USPS, UPS and FedEx utilize GPS scanning technology as validation of delivery location.
Non Deliverable/Returned to Seller Packages
Orders returned to seller as non deliverable to the customer provided address can be reshipped at an additional expense or refunded for product cost less a restocking fee.
Damaged items
We take great care to package our shipments in bubble wrap and peanuts to cushion our products and get them safely to each customer. In cases of a package arriving damaged a claim must be filed with the carrier. We will work with you should a claim need to be filed. Here’s what is required so we can assist with a claim:
- REPORT WITHIN FIVE DAYS. Damage claims are time sensitive so let us know we need to file a claim ASAP.
- KEEP ALL THE SHIPPING MATERIALS INCULDING THE BOX AND PACKING SLIP.
- Take PHOTOS of the item that has been damaged showing the item and the damaged area.
- Take PHOTOS of the protective packaging within the box (bubble wrap, peanuts, etc.) This can be laid out outside the box.
- PHOTOS of the box we shipped in, front, back, sides etc showing signs of shipping use.
- PLEASE DO NOT throw anything away. The carrier may need the items brought in or picked up as part of the claim. Please keep the item, packaging and box until claim is completely resolved.
- Email us the photos and we will assist with the claim process.
For USPS orders you can file a shipping claim at https://www.usps.com/help/claims.htm if you would like to file a claim yourself.
For UPS orders you can file a shipping claim at https://www.ups.com/us/en/support/file-a-claim if you would like to file a claim yourself.
The claims process is fairly straight forward. After applying it takes about 7-10 days to process. When finished they typically refund the amount of the purchase and shipping but we can not guarantee what their decision will be.
Return Policy
We accept returns on most items up to 30 days after order delivery. If you simply ordered the wrong item or do not like the item, please notify us BEFORE returning item. Seller will determine whether a monetary refund or store credit will be issued.
Orders/items returned as not-deliverable due to an address error or as originally packaged are subject to a restocking charge.
Order related shipping expenses and return shipping expenses are non-refundable.
Items returned damaged are non-refundable.
Hermit Crab Shells (Turbos, etc.): PLEASE REVIEW FULL LISTING DESCRIPTION FOR OPENING SIZES PRIOR TO ORDER, RETURN REQUESTS MAY BE SUBJECT TO A RESTOCKING FEE AND/OR STORE CREDIT ONLY.
Non-Returnable Items:
- All Nautilus Shells
- Artificial Coral and Anemones
- Caribbean Triton Shells
- Real Coral Clusters & Pieces
- Crown of Thorns
- Giant Clam Shells
- Blown Glass Figurines
- Gold and Silver Accent Shells & Dishes
- Heart Cockle Shells
- Jewelry
- Musical Instruments/Horns
- Pacific Triton Shells
- Precious Wentletrap Shells
- Sea Fan Corals
- Sea Urchins with Spines
- Seasonal Items (Ornaments, Wreaths, etc.)
We will offer refunds for all other situations on a per case basis. Please contact us as soon as you can with any return requests. All returns should include a copy or the order invoice to expedite processing.
Return Address:
Sea Shell Supply/Returns
2390-C Las Posas Road #193
Camarillo, CA 93010